Bereavement
Please accept our sincere condolences if you are visiting this web page following the death of a relative or friend.
Our Bereavement Centre at Walsall Manor NHS Trust offers an individualised, culturally sensitive service. We provide comprehensive information, guidance and support for bereaved relatives and friends following the death of a loved one.
Helpful Information
When someone dies, there are a number of practical things that need to be done. The aim of the following information is to give you direction and advice at a time when you may be feeling overwhelmed.
What do I need to do next?
It is important that following the death of a relative or friend you contact the bereavement office so we can provide you with practical support and guide you through the next steps. Please call 01922 604637 between the hours of 10am to 4pm Monday to Friday.
The doctor will need to complete a Medical Certificate of Cause of Death following discussion with an Independent doctor called a Medical Examiner. This can take a few days to complete and is then sent electronically to Walsall Register Office. Once you have received confirmation from the hospital that the Medical Certificate of Cause of Death has been emailed to the Register Office you will need to make an appointment to attend Walsall Register Office to register the death in person. Please arrange your appointment via https://go.walsall.gov.uk Births, Marriages and deaths If you are unable to access the internet you can call the Customer Services Team on 0300 555 2848 between 9am to 5pm Monday to Thursday and 9am to 4.30pm Fridays and they can book the appointment on your behalf
You can pay for certificates (£11.00 EACH) at the appointment using a debit or credit card.
At the registration appointment they will collect some information from you regarding yourself and the person who has died – guidance regarding this information can be found on the website and will be in the confirmation email you receive once the registration appointment has been made.
At the end of the appointment, they will issue any death certificates that you require and will also ask you for the name of the funeral director you intend to instruct so that they can email the green form to them directly.
The Registry Office will also be able to issue you with a reference number to enable you to use the Government’s Tell-Us-Once service to inform other Government Departments regarding the death.
Feedback
We are determined to provide the best possible service to patients and other visitors to the Trust and welcome all comments on our service, whether good or bad, so that we can act on these comments to continue to improve the service we provide.
If you have any comments on the service you have experienced, please contact the Bereavement Office – Bereavement.office2@nhs.net Telephone 01922 604637 or the person in charge of the ward/department where your relative died. Alternatively the Patient Advice and Liaison team (PALS) at the hospital can provide assistance if you have cause for concern, compliments or suggestions regarding the care of your loved one or your family. To contact PALS: pals.officer@walsallhealthcare.nhs.uk Telephone 01922 656463.
Hours of operation
Monday to Fri 0900 am – 0430 pm excluding weekends and bank holidays
Location and contact information
Walsall Healthcare NHS Trust
Moat Road
Walsall
West Midlands
WS2 9PS
Service lead
Tim Mortimer, Bereavement Officer
01922 604637
Family liaison team
Ext: 7136
Mon-Fri 9.00-4.30 or weekends Sat/Sun 07790981819
FamiyLiaisonsCovid19@walsallhealthcare.nhs.uk
How to access the bereavement service
In order to make an appointment with the Bereavement Officer, please telephone the General Office on 01922 656837 after 10am the next working day following your bereavement.
Further information
Download: What to do following a death in Walsall (PDF)
External link*: Bereavement Support
*Please note Walsall Healthcare NHS Trust is not responsible for the content of external sources. Link opens in a new window.