The Patient Experience Team provides information and support to patients, their families, and their carers.
The team provides:
- confidential advice and support to patients, their families, and their carers
- NHS and health-related information
- confidential support to resolve problems and concerns quickly
- information on NHS complaints procedures and how to get in touch with someone who can help
- information on how you can get more involved in your healthcare and the NHS locally
- an opportunity for patient feedback to develop our services
- a service which reports issues to Trust management
Patient Experience acts on behalf of the patient or service user when handling concerns. Team members speak with staff, managers, and other organisations (when appropriate) to help provide solutions and inform changes to the way services are delivered. Signposting to additional support for patients and families can also be provided.
Share your feedback
We are committed to providing high standards of care to support our patients and service users. Your feedback is really important to us, so that we can understand what our teams are doing well and how we can improve.
Compliments
If you have received excellent care or have had a positive experience at the Trust, please let us know. Compliments are always passed on to the staff involved in your care.
Complaints and concerns
We know that sometimes things can go wrong. If there is something you are not happy with during your care, it’s important that you let us know so that we can understand and try to put things right.
Surveys
Please see the following links for more information about national patient surveys covering a number of different services:
How to get in touch
Patient Experience Team
Walsall Healthcare NHS Trust