Referrals to the service are accepted from any agencies or healthcare professional involved in the patients’ care. Where referrals are not from a health professional, clarification regarding diagnosis/medical condition will be sought prior to a referral acceptance.
It is the aim of the Lymphoedema Service to process all referrals within 24 hours of receiving them within normal working hours. All referrals are individually assessed by a clinician and appointments allocated accordingly.
All patients with a palliative diagnosis will be reviewed on an individualised need.
Referral criteria
The Lymphoedema Service will assess, advise, and implement appropriate care to any patient who has been referred to the service and who has oedema affecting any part of their body.
- The Lymphoedema Service will assess patients with a cancer or non-cancer diagnosis
- The service will only assess patients aged 18 years or older
- The service only accepts referrals for patients who are either registered to a Walsall general practitioner and/or live within the Walsall borough
- Walsall Lymphoedema Service will assess patients at Walsall Palliative Care Centre
- The service will assess, advise, and implement appropriate care to patients receiving care at Goscote Hospice
Non-acceptance of referrals
A referral may not be accepted, or there may be a delayed response, if:
- The patient does not meet the referral criteria stated above
- The patient’s medical condition is contra-indicated for lymphoedema treatment and deemed unsafe or inappropriate
- Insufficient information is received regarding diagnosis
- The patient declines an assessment
If a patient does not meet the referral criteria it will be discussed on an individual basis with the referring agent and, if appropriate, the patient.
Non-attendance
Patients will be discharged following:
- Failure to attend their clinic appointment and not notifying the clinic
- Failure to respond to written correspondence from the service to contact for future appointments within a two-week period