Quality Improvement (QI)

The Quality Improvement (QI) Team helps staff improve services and provide safe, high-quality care. It offers training, workshops and coaching on simple ways to find problems, test changes and make improvements that last.

It helps teams find opportunities to improve and develop practical solutions.

If you raise a concern through the Patient Advice and Liaison Service (PALS), it may lead to a quality improvement project. We may train and support staff or work directly with the service. Our aim is to improve patient experience, safety, and outcomes.

Manor Learning and Conference Centre (MLCC), Walsall Manor Hospital.

The QI Team mainly supports staff within the organisation. Members of the public can contact us through PALS.

We are available Monday to Friday, 9am-5pm. For queries outside these hours, please email the team: wht.qiteam@nhs.net.

If you are a patient, relative, friend, or visitor and have a concern or idea about improving care, please contact the Patient Advice and Liaison Service (PALS).

PALS is on Route 102, at the top of the escalator. You can drop in while you are at the hospital or contact the team to arrange an appointment.

PALS is open Monday to Friday, 9am-4pm, excluding bank holidays.

Telephone: 01922 656463
Email: pals.officer@nhs.net

A member of staff can contact Patient Relations for you. You can also ask staff for a Patient Relations comment card. Patient Relations will try to resolve concerns quickly. If you want to make a complaint about your NHS care or experience, the team can explain the complaints process and support you.