Intermediate Care Service (ICS)
What We Do
The Intermediate Care Service (ICS) is a multi-disciplinary team that provides intensive, short-term support to patients and their caregivers. We help individuals regain their independence and confidence after a period of crisis, illness, or disability, with the goal of facilitating a safe and timely hospital discharge.
Our support can be provided in the patient’s home or in a short-stay care home bed, depending on their needs.
Our team consists of:
- Social workers
- Mental health and general adult nurses
- Reablement support workers
- Discharge coordinators
- Physiotherapists
- Occupational therapists
- Homecare workers
Where We Are Based
Our service operates borough-wide, providing care in patients’ homes across the Walsall area. We also have rehabilitation beds at the following locations:
- Woodgreen Nursing Home
- Arboretum Nursing Home
- Aldridge Court Nursing Home
Our operational hours are Monday to Sunday, 8:00 am to 5:00 pm.
Our main contact address is: Walsall Healthcare NHS Trust Hollybank House Coltham Road, Willenhall WV12 5QD
How to Access the Service
Referrals are accepted from health or social care professionals. They can make a referral by calling the numbers below:
- Hospital Referrals: 01922 656439
- Community Referrals: 01922 658382
Contact Us
For general inquiries or to make a referral, please use the contact information below.
- Hospital Referrals: 01922 656439
- Community Referrals: 01922 658382
- Email: idtadmin@walsallhospitals.nhs.uk
You can also contact our service lead, Kerrie Thorne, ICS Service Manager, via email at Kerrie.Thorne@nhs.net.
Useful Resource
The Intermediate Care Service is operated jointly by Walsall Healthcare NHS Trust and Walsall Adult Social Care.